![]() ![]() In fact, 84% of consumers say a brand’s customer experience is as important as its products and services.Įnterprises are doubling their commitment to digital channels, especially messaging platforms, which customers increasingly prefer over traditional channels.Īfter all, 53% of consumers say they are more likely to shop with a business they can message! ![]() Research shows that putting customer experience front and center increases customer satisfaction rates by up to 30% and revenues by 50%. Savvy brands are going all out to engage with consumers on their terms - and who can blame them? ![]()
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